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Managing Agents in Freshservice Freshservice System Requirements View all 13 Support Guide: Introduction to Self Service Portal Branding your service desk with your name and theme Logging in …

Mar 7, 2022 · <yourcompanyname>.freshservice.com. You have access to your service desk’s knowledge base and announcements even before you login. You’ll also be able to raise a ticket …

Jun 26, 2025 · Get started Freshservice is a user-friendly IT help desk application packed with AI-powered features. Set up Freshservice to reach your employees with powerful ticketing and asset …

Freshservice Leaderboard Improve Team Performance with the Freshservice/FSBT Leaderboard Incident management Understanding Due By times and SLA policies Defining your Default SLA …

Jul 21, 2023 · For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from various domains. …

Support Guide: How to work with tickets on Freshservice Filtering Tickets

May 6, 2025 · Note: Please ensure that you read this article in its entirety and understand the actions you may have to take. We are making changes to some of our systems and features to provide you …

Oct 21, 2025 · While managing a service desk, remembering recurring tasks and getting to them periodically can be a hit or a miss, as agents might either forget that they are coming up or miss …