The high-in-demand Campaign Breakfast Briefings are back, kicking the 2026 season off with the most culturally-defining season of the year: Ramadan.

Barten will lead General Motors’ regional communications strategy, enhancing both corporate and brand reputation in the ...

FICO Xpress 9.8 features a GPU-accelerated implementation of the hybrid gradient algorithm, yielding up to 50x speedups for very large optimization problems FICO Xpress Optimization has the widest ...

Zacks Rank #2 contact center software solutions provider Five9 has been benefiting from FIVN’s strong performance, which was ...

As demand for diagnostics, programming, and calibrations grows, customers benefit from greater integration of best-in-class services and diagnostic technologies ...

Some of the most effective customer experience insights don’t come from dashboards or frameworks — they come from real life. In 2025, Colleen Lonsberry brought that perspective to CMSWire with a voice ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. 2025 is behind us, but some trends are persisting into 2026.

The Shift from Inspiration to Application Early 2026 meeting requests reflect a noticeable shift in audience expectations. While inspiration remains important, organizations are prioritizing speakers ...

Today, the airline sends approximately 900 000 SMS messages every month to passengers and crew – an average of 32 000 per day ...

The rise of AI doesn’t have to mean the end of the road for customer service careers, argues Iain Banks at Ventrica, but it does mean change is coming fast Many are questioning what AI will mean for ...

Agentic AI and autonomous network ambitions driving new innovations in service and network assurance PARIS, FRANCE, ...