Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Brevo is the most accessible entry point for businesses new to email marketing. I was impressed by how quickly I could set up campaigns using its drag-and-drop editor, even without applying any ...

New playbook provides a practical framework for coaching, prioritization, and execution in complex B2B sales environments.

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

GAINESVILLE, Fla.--(BUSINESS WIRE)--Infotech, a leader in infrastructure construction software solutions, today announced the acquisition of Workflow Manager, a planning and project delivery software ...

It doesn't appear that Mark DeRosa is within striking distance of managing the Atlanta Braves. It's not just them. His prospects look bleak across the board. He told 680 The Fan that he has not ...

Manchester City’s legendary former manager Roberto Mancini has received contact from Nottingham Forest over their vacant coaching position. Forest wasted no time in beginning their search for a new ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

REDSTONE ARSENAL, Ala. --After more than five years in the making, the U.S. Army Corps of Engineers is set to release its updated schedule and project management software. Project schedulers and ...