Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

The Crimson Tide defensive coordinator zeroed in on the key factor ahead of Alabama's quarterfinal matchup in the College Football Playoffs. TUSCALOOSA, Ala. -- No. 9 Alabama enters the 2026 Rose Bowl ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

AI-generated summary reviewed by our newsroom. Read our AI Policy. Since he took office in May, Division of Motor Vehicles commissioner Paul Tine has said he wants his agency to be known for its good ...

SILVER SPRING, Md., Nov. 17, 2025 /PRNewswire/ -- The American Nurses Credentialing Center's (ANCC) Magnet Recognition Program® has been identified by Newsweek as a key factor in its 2026 America's ...

New businesses can significantly improve their chances of success by focusing on the right performance metrics from day one. This article compiles essential KPI strategies from industry experts who ...

A consensus on major and minor key performance indicators (KPIs) was established to improve the quality of upper gastrointestinal (GI) endoscopy and reduce post-endoscopy upper GI cancer. The adoption ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...