The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Niccol, who previously served as Chairman and CEO of Chipotle Mexican Grill (NYSE: CMG), revealed in a recent interview with The Wall Street Journal that he thought his ‘Back to Starbucks’ plan was ...

What if the key to growing your business was hidden in your customers’ feedback? In this sponsored episode of Ten Minute Talks, Diego Sanchez, President of HousingWire, sits down with Dan Bailey, ...

ST. JOSEPH, Mo. (News-Press NOW) -- Residents in St. Joseph will be seeing a new method to provide feedback for city officials. Signs with QR codes are set up to be scanned at city facilities where ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Houston ISD overhauled the rubric used to evaluate how well teachers perform during spot evaluations of their classrooms, one of the major factors in teacher evaluations that determine salaries under ...

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...

A post-COVID nosedive in customer satisfaction rates at the State Department’s centralized passport service call center was reversed in part by technology — including through some investments that met ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

Regional Transit Service (RTS) is proposing several updates to its RTS On Demand service and is inviting public feedback. In 2021, RTS introduced On Demand service as part of the Reimagine RTS ...