For leaders, feedback builds self-awareness, which is the foundation of emotional intelligence. When leaders understand how ...

Some tests resulted in different prices for the same items, raising concerns. It's back to business as usual for Instacart. The grocery delivery service has announced it will end price testing, ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

Zeca Media has released a new report examining how AI-driven search tools are reshaping the way customers evaluate and select local service providers in 2025 and beyond. New York, United States, ...

A Columbia University public health instructor ranted to 400 incoming students about how the school’s prominent Jewish donors only made their gifts to “launder blood money” and denied the existence of ...

Horizon3.ai Recognized as a Customers’ Choice in the October 2025 Gartner® Peer Insights™ “Voice of the Customer”: Adversarial Exposure Validation Report Horizon3.ai today announced that it has been ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

Customer feedback used to live in dusty spreadsheets, ignored surveys, or unread emails. Today, it’s the heartbeat of every modern business. The difference between brands that grow and those that ...

View post: Amazon is selling $47 storage bins that 'help you fit so much more on your shelves' for just $26 AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

A late-night drive-thru order turned dangerous at a Florida McDonald’s, where an employee claims he was forced to shoot a customer after an argument over wait times spiraled out of control. The ...

Broader CX insights. Combined platform enables multi-channel feedback analysis for organizations. Enterprise impact focus. Multi-location businesses gain faster actionable insights for improving ...