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It often happens without much thought. A swipe. A tap. A chat disappears. At first it feels minor, then the realisation sets in that something important is gone. A work thread. Family messages. Photos ...

Before you select the factory reset option for an old phone, make sure you've gone through these steps before its too late.

With more than a decade of experience, Nelson covers Apple and Google and writes about iPhone and Android features, privacy and security settings, and more. Don't even think about dropping several ...