AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

In an increasingly competitive marketplace, brand perception can change in the blink of an eye. With consumers exposed to thousands of messages daily, how your brand is perceived - and how that ...

To say “no” would be to ignore the fact that we have been collecting patient-reported outcome measures for more than 10 years. This effort began in orthopedics as a small pilot project at my ...

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President Donald Trump’s approval rating has hovered at around 40% for the duration of his term—despite an 11-point drop in views of his handling of immigration, as violent clashes with ICE officers ...

President Donald Trump’s approval rating has reached 40% for the first time since August in the latest Associated Press/NORC poll released Wednesday, after a flurry of foreign policy activity in the ...

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