Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

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Between a pandemic, heightened competition, total supply chain uncertainty, and states shutting down and opening — customers, suppliers, and employees are all in unchartered territory. Despite the ...

I talked to Bob Arndt, the Vice President of Lean Supply Chain Solutions at Ryder. Ryder is a leading 3PL. I talked to Bob about Ryder’s use of Lean programs to continuously improve warehousing ...

It’s a question that crops up with amazing regularity: What’s next after lean manufacturing? It’s an odd inquiry, really, because it implies that you “finish” lean or toss it aside in favor of the ...

One of the big things that entrepreneurs and founders will need to decide as they develop their ideas and launch their ventures is how to run and grow their companies, especially when it comes to ...

The sprawling healthcare sector in the United States is incredibly complex. This complicated landscape includes diverse groups of healthcare providers, patients, and insurance providers and plans. All ...

In "Perfecting Patient Journeys" ($70, Lean Enterprise Institute), authors Judy Worth, Tom Shuker, Beau Keyte, Karl Ohaus, Jim Luckman, David Verble, Kirk Paluska and Todd Nickel offer a how-to guide ...