Incremental upgrades are no longer enough. What the industry needs is to fundamentally rethink what an automation platform ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

DeltaV version 16.LTS accelerates the path to an OT-ready enterprise operations platform to seamlessly integrate and optimize ...

Emerson, a global automation leader, has enhanced its DeltaV™ Automation Platform through the release of version 16 of its ...

The formation of the Advisory Board reflects JSAutomate's continued investment in building a strong, diverse leadership ecosystem to support its mission of reducing manual data entry, increasing ...

Protera, a global leader in IT modernization and enterprise cloud services, today announced the acquisition of Redfig, an ...

Collaboration will support AI-driven maintenance and compliance for advanced air mobility operators in the country ...

In 2024, Logistics Reply was recognised with the LogiMat Best Product Award for its multi-agent AI solution GaliLEA, which ...

The proprietary system builds, licenses, and operates high-performance AI client acquisition systems for service ...

The company will still offer proprietary models alongside the frontier models, but will co-innovate with OpenAI on ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...