As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Dubai Municipality organised the closing ceremony of the “Service Accelerators 2025” project, a pioneering initiative aimed ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

With all of these tailwinds at play, I feel strongly that 2026 will be the year of more technological advancement and digital ...

VIB is prioritising consistent customer experience across saving, spending, and borrowing as a core driver of sustainable growth.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Airbnb Inc. has hired a former Meta Platforms Inc. executive as its new chief technology officer, as the short-term rental ...