As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

What brands need is a single dashboard that consolidates all marketplaces, warehouses and customer data in real time.

Forward-deployed engineers are among the most coveted roles in enterprise technology. They understand how to make software ...

Stuart Piltch Launches a National Scholarship Advancing Practical Innovation and Customer-Focused Entrepreneurship ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The habits we take for granted shape entire markets. Real innovation starts by questioning rituals people follow ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

Most people abandon their new year's resolutions after less than four months, yet we keep setting them anyway. Instead of ...

India’s white-collar job boom is over. What once grew at 11% a year is now barely 1%, warns Saurabh Mukherjea, founder of ...

Fraud and disputed transactions are banks’ toughest loyalty test, says Steve Durney, VP Partnerships & Alliances at Quavo, ...

As software becomes more powerful and more similar, value shifts from capabilities to impact. In 2026, retailers will push ...