As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

“AI’s ability to bring machine speed to customer service representatives, field techs and operations teams is elevating their ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

The reaffirmation of the Central Bank of Nigeria (CBN)’s commitment to educating consumers on key issues around financial service ...

The directions, the RBI said, have been issued with a view to strengthen the internal grievance redress mechanism within regulated entities and ensure a speedy and meaningful resolution of customer ...

In addition to maintaining communication with tenants, managing leases, and coordinating maintenance, Property Managers also ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

As software becomes more powerful and more similar, value shifts from capabilities to impact. In 2026, retailers will push ...

Most people abandon their new year's resolutions after less than four months, yet we keep setting them anyway. Instead of ...

Take one example: A customer built an ambient agent that monitors employee schedules. If someone appears consistently ...