What do businesses get with AI Answering Machine Detection?

In the fourth quarter, we continue to demonstrate the power and leverage of our diversified, fully automated global platform, ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Visible Alpha AI Monitor aggregates publicly traded US technology companies, providing a comprehensive measure of current ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

FCC imposes new $10,000 fines on telecom companies for false robocall filings. New penalties take effect Feb. 5 to strengthen ...

Over the coming year, providers will face intense pressures and foster exciting innovations as they strive to deliver quality ...