Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

On the first anniversary of David Lynch's death, acclaimed cinematographer Ron García ASC reflects on working with the ...

Explore Nigeria's political history and see why the emergence of a single-party system has always been an illusion despite ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

When you look closely at these 40 “at-risk” jobs, what stands out is not how replaceable they are, but how deeply human they are at their core.

Northampton-raised, Portugal-based actress Christine Adams talks Hijack, Malice and upcoming Amazon Prime series Kill Jackie ...

Zapier reports five workplace AI agent examples that enhance workflows by automating tasks like sentiment analysis, lead ...

A growing body of recent research and industry commentary suggests that a shift in how organisations approach site ...

VANCOUVER - With dozens of family and friends in the stands, Fraser Minten played hero against his hometown team Saturday night. The 21-year-old centre muscled in a shot from the top of the crease ...

The 100 best TV shows of all time voted by Empire fans and where to watch them tonight; Narcos · Gilmore Girls · Brooklyn ...