Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...
Like all AI models based on the Transformer architecture, the large language models (LLMs) that underpin today’s coding ...
On the first anniversary of David Lynch's death, acclaimed cinematographer Ron García ASC reflects on working with the ...
Irish Examiner on MSN
Caitríona Redmond: What about the people on the receiving end of our complaints and queries?
Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...
Zapier reports five workplace AI agent examples that enhance workflows by automating tasks like sentiment analysis, lead ...
Nicolas Maury discusses his TV directing debut 'Seasons' and "the ‘Melancomedy’ of life" and characters aging on screen.
A growing body of recent research and industry commentary suggests that a shift in how organisations approach site ...
In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...
There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...
There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...
CATI services deliver reliable telephone research through trained interviewers, real-time quality controls, faster turnaround, and clean, analysis-ready data.
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