No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...
This article was reviewed by Craig Primack, MD, FACP, FAAP, FOMA. If you have a desk job, you know it’s all too easy to get stuck in your seat for hours. Before you know it, it’s five p.m., and you’ve ...
The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...
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