An AI (artificial intelligence) program that uses a knowledge base of human expertise for problem solving. Expert systems were the AI methodology prior to the neural networks of today, which are much ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...