With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

From my many years of experience as a data specialist, and now head of service management, I’m very conscious of the commitment an organisation undertakes when it decides to implement ITSM. It‘s a ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Doing too much too fast, under-communicating, failing to focus on the business… as with so many IT initiatives these common mistakes can undermine ITSM effectiveness. Done right, IT service management ...