The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Joyce Kim Before the ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

DENVER--(BUSINESS WIRE)--OutSystems, provider of the number one low-code application development platform, today announced new digital customer experience (CX) capabilities that enable any ...

The COVID-19 pandemic demonstrated the importance of digital-first customer service, yet challenges remain for many companies in successfully operating with such a strategy, Forrester Research notes ...

Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

Introduction Digital transformation is no longer just a buzzword—it is a necessity for businesses and organizations that want ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

MuleSoft's 2022 Connectivity Benchmark Report found that 70% of organizations struggle to provide completely connected user experiences across all channels. At the same time, the report noted that ...

In a world that is increasingly interconnected and digitally driven, customer service has undergone a remarkable evolution. The rise of social media has revolutionized the way brands engage with ...

We caught up with Freshworks Mukesh Mirchandani to hear his thoughts on the potential of messaging in customer service in this latest DX Leaders interview. Text messaging has become an everyday form ...

Strong customer relationships are good for business—and they are good business. We've all read about how it costs anywhere from five to 25 times more to acquire a new customer than to retain an ...