‘If you’re in the mode of being reactive, you’re definitely walking into “no’s” because you didn’t see it coming. If you’re not able to be proactive, it’s very easy to walk in unprepared for the ...

When you first start your business, it can be difficult to know if you’re doing the right thing. Each decision you make can have a ripple effect—either positive or negative—that can impact how ...

Cisco’s new platform will give channel partners more visibility and tools to track customer success, a process that has been a heavy lift for some solution providers, Cisco partners tells CRN. Cisco ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Any successful entrepreneur needs to capitalize on e-commerce. Before the digital age, only a few people could start a successful online business. You need to have the right skills and capital to grow ...