For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...
Liverpool City Council has deployed a cloud-based contact centre from 8x8, setting a milestone in its digital transformation journey. The council had previously included the introduction of a ...
The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...
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