Possibly, but most likely if you're a sloppy business airline... RFID for luggage tracking is feasible but it's not for everyone, according to a new analysis of how the tracking tags could help the ...
Way back in October 2006, when I had much less gray hair, I wrote an article titled Baggage Tracking Is a No-Brainer. In that piece, I reported that the International Air Transport Association (IATA), ...
Jan Carlzon, the former President of Scandinavian Airlines (SAS), wrote a best-selling business book in 1986, titled Moments of Truth. Carlzon defined the “moment of truth” in any service business as, ...
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